About the AODA

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) became law on June 13, 2005. Under this landmark legislation, the government of Ontario has developed mandatory accessibility standards that identifies, removes and prevents barriers for people with disabilities.


The AODA applies to all levels of government, private sector businesses, as well as nonprofits and charity organizations across Ontario who have one or more staff.

The AODA give government authority to set monetary penalties to enforce compliance with accessibility standards. The proposed amounts range from $200 to $15,000 depending on the size and type of organization, their compliance history and the impact of the violation. The License Appeal Tribunal will hear appeals from organizations that have been issued an order to comply or a monetary penalty that they wish to dispute.


The AODA is made up of five parts, or Standards, each covering an aspect of daily living. Deadlines for compliance range from January 1, 2010 into 2021. The Accessible Customer Service Standard is the first standard to come into effect and all of Ontario’s nonprofits and businesses must be compliant as of January 1, 2012. For more information on the compliance deadlines for the other standards, Accessibility Ontario has put together a summary: IASR Compliance Timelines Summary (Accessibility Ontario)


Disability impacts the lives of many Ontarians, and the numbers of people with disabilities is increasing. Today, 15.5% of Ontario’s population has a disability and this number will continue to grow as the population ages.

Improving accessibility is the right thing to do. It’s also the smart thing to do. According to the Royal Bank of Canada, people with disabilities have an estimated spending power of about $25 billion annually across Canada. People with disabilities also represent a large pool of untapped employment potential. When we make Ontario accessible to people with disabilities everyone benefits.

Compliance Reporting Requirements

The Government of Ontario has publicly stated that they are pursuing enforcement action on nonprofit and business organizations with 20+ employees that did not submit an accessibility compliance report for the Customer Service Standard (due by Dec. 31st, 2012). See sample compliance report questions.

In 2014 organizations will need to file a second compliance report to tell the government that you’re continuing to meet the Customer Service Standard and also meeting your new accessibility requirements.

Public Sector Organizations

If you’re a public sector organization, you will need to file a compliance report confirming that you are continuing to meet the Customer Service Standard and also meeting your new requirements under the Integrated Accessibility Standards Regulation. Reports must be submitted by December 31, 2013.

If you are a business or nonprofit with 50+ employees, you have must be compliant with the requirements below by January 1st, 2014.

  • Create a multi-year plan to meet your accessibility requirements.
  • Establish policies to help you achieve your accessibility goals, and tell your employees and customers about them.
  • Consider accessibility when purchasing or designing electronic kiosks.
  • Make your new websites more accessible.
  • File an accessibility report (due no later than December 31, 2014)

Compliance Reporting Assistance

Nonprofits and Businesses:

To learn how to complete your Accessibility Compliance Report, read this guide that will take you through the process, step-by-step.

Public Sector Organizations

: To learn how to complete your Accessibility Compliance Report, read this guide that will take you through the process, step-by-step.

Types of Disabilities

When we think of disabilities, we tend to think of people in wheelchairs and physical disabilities – disabilities that are visible and apparent. But disabilities can also be non-visible. We can’t always tell who has a disability. The broad range of disabilities also includes vision disabilities, deafness or being hard of hearing, intellectual or developmental, learning, and mental health disabilities.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) uses the same definition of “disability” as the Ontario Human Rights Code, which includes both visible and non-visible disabilities.

Building on the Past

The AODA builds on progress made under earlier legislation. The Ontarians with Disabilities Act, 2001 (ODA) requires the Ontario government and broader public sector, which includes municipalities, public transportation organizations, colleges and universities, hospitals and school boards, to develop annual accessibility plans. These obligations under the ODA remain in effect as accessibility standards are developed under the AODA.

Woman in a wheelchair in a garden

Overview of the Five Accessibility Standards

The Accessible Customer Service Standard was the first standard developed to become law and it came into force on January 1, 2008.  The standard addresses business practices and training needed to provide better customer service to people with disabilities.

Nonprofits and businesses are required to comply by January 1, 2012 and organizations with 20+ employees were required to complete an online report with the government confirming their compliance.

Integrated Accessibility Standards Regulation (IASR)

The government has now released the next set of standards – the Integrated Accessibility Standards Regulation. The new set of standards include: Information and Communications; Employment; and Transportation.

Nonprofits and businesses, large and small, have a number of requirements under these new legislation and proactive planning will save your organization money and stress.

General Requirements

under the IASR include the training of all staff and volunteers; creation of policies and procedures on the IASR; creation of Multi-Year Plans; and more.

Accessible Information and Communications

standards to address the removal of barriers in access to information. The standards could include information being provided in person, through print, a website or other means.

Employment Accessibility

standards to address paid employment practices relating to employee-employer relationships, which could include recruitment, hiring, and retention policies and practices. Compliance requirements for this standard began on January 1, 2012.

Accessible Transportation

standards have been identified as crucial for people with disabilities. Access to transportation is needed for going to work or school, shopping and other aspects of daily life. This standard is to address aspects of accessible public transportation. Transit providers affected by this standard include:

  • the Ontario government
  • municipalities, and
  • Transportation Commissions or Authorities.

It also applies to some other organizations that provide transportation services such as hospitals, taxis, public school boards, colleges and universities. The Accessibility Standard for Transportation will make public transportation services more accessible.

Accessible Built Environment

standards address barriers in public spaces and buildings. The standards for public spaces will only apply to new construction and planned redevelopment. Read more on the Built Environment Standards

Would you like to know what your requirements are and how much time you have to meet them? We have put together a document that provides a timeline of IASR compliance requirements and dates.