Information and Communications Standard

The Accessibility Standard for Information and Communications will help people with disabilities access sources of information that many of us rely on every day.

Website Accessibility

Large organizations (50+ employees) are required to ensure that their websites and web content complies with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 initially at Level A and increasing to Level AA. The compliance deadline for large organizations to meet Level A for new websites and web content is January 1, 2014 and to meet Level AA for all websites and web content (with some exceptions) is January 1, 2021.

How accessible is your current website? Contact us for a free audit.

Under the Information and Communications Standard of the AODA, most organizations will soon be required to have accessible websites. This can be a costly and time consuming venture but Accessibility Ontario has learned of two affordable and easy to implement solutions.

Is your web budget limited? Do you have plans to redo your website in the future but not right now? Are you not required under the AODA to have accessible website but want to?

Contact us to learn more about your options for making your website accessible and get a free demo of our two accessibility solutions.


Emergency Planning

If your organization prepares emergency procedures, plans or public safety information, you will need to provide information in accessible formats, such as large print, starting January 1, 2012

As of January 1, 2012:

  • Upon request, make your emergency and public safety information accessible to people with disabilities.
  • Work with the person requesting the information to figure out how you can meet their needs, as soon as possible.

You don’t have to have accessible formats on hand and you don’t have to create new emergency or public safety information. Real-time emergency information (such as announcements and alarms) isn’t included in the standard. Just make any existing information that is available to the public accessible, upon request.

There are many types of emergency and public safety information, for example:

  • Emergency plans and procedures, such as tour boat instructions on how to use a lifejacket
  • Maps, warning signs and evacuation routes, such as a “Warning: High Voltage” sign or a map pointing out emergency exits
  • Information you give the public about alarms or other emergency alerts, such as a brochure explaining how a hotel fire alarm works

Other standards requirements will be phased in between 2012 and 2025.


This emergency plan requirements under the Information and Communication Standard applies to you if you answer ‘yes’ to both of these questions:

  • Do you have emergency procedures, plans or public safety information?
  • Do you make them available to the public?