Constance Exley, Accessibility Ontario’s Founder and CEO, has been delivering sold-out workshop around the province on the Accessible Customer Service Standard. She has received overwhelmingly positive feedback from workshop participants and 99% of the people who attended her sessions left saying that they had all the information they need to ensure that their organization was compliant with the customer service standard.

To see a list of organizations who have attended workshops/webinars facilitated by Constance, visit here.

Here is a sample of what people thought of her trainings:

Belleville workshop

“This was the second workshop I attended on the accessible customer service standard. This was 100% more useful and I would recommend it to all co-workers and community members. Thanks for making this change less stressful!”

“Well done, accessible, very informative, and professional.”

“Knows her material. Received a lot of good information. Very social, friendly setting.”

“Very knowledgeable.  Well presented – one of the best seminars I have been too. So much information in a 3-hour period – but presented effectively. Thanks!”

“Thank you for an excellent presentation. It was very helpful.”

London workshop

“Constance was clear, concise, informative and respectful.”

“Engaging presenter.”

“Presenter very well informed about the topic.”

“Very compassionate towards disabilities and impassioned by the subject of her presentation.”


“Very informative.”

“Presenter was clearly knowledgeable.”

“Thank you – the information and resources were very helpful!”

“Gave great examples – situational.”

“Excellent presentation and a wealth of information and resources to access.”

“Great and knowledgeable presenter.”

“Constance was clear, concise, warm and welcoming.”

“Thanks very much. I went from not knowing anything about the legislation to having a wealth of knowledge. Thanks for offering this workshop!”

“Constance was great – kind and easy to speak to.”

“Loved the templates!”

“Well prepared. Handles questions thoughtfully. Pointed out various sources of information.”

“Very knowledgeable and dedicated to the topics at hand.”

“A wealth of knowledge and able to answer any question.”

Ottawa workshop



“Accommodating to the group needs identified.”

“Informed and clear in delivering the content.”

“It flowed well thanks to the presenter.”

“I have a much better understanding now of my requirements. I love the resources offered such as training and sample policies.”

“It’s much less overwhelming than it was when I walked into the room. I feel more confidant that we will be in compliance by the designated date.”

“Material was presented in an interesting and informative manner.”

“Learned more than I thought I would.”

“Well informed.”

“Could have listened all day! Very good.”

Haldimand-Norfolk workshop

“Very informative, glad I came.”

“Friendly, clear, helpful, gave breaks in a productive way, no question was considered unimportant.”

“Clear, concise, knowledgeable presenter. Good job!”


“Good information and excellent resource material.”

“Very knowledgeable. Good group interaction.”

“Exactly what I was looking for!”

“Good speaker and good listener. Was able to lead discussion well and keep things on track.”

“Good presentation. Presenter excellent.”

“Good free ranging discussion around specific questions.”

“Good knowledge and appropriate common sense approach.”

“Great content both verbal and written.”

“Responsive; used examples; had a good understanding of the content; invited participants to add from their knowledge base. Great job! Thank you.”

Guelph workshop

“Thank you!”

“Great take away resources.”

“Great info provided. Thanks!”

“It helped make the requirements more clear and less overwhelming.”

“I didn’t think there would be enough time for all the info but the presenter did well.”

“Receptive to questions – thanks!”


“She was clear, smart, engaged with her material and thoughtful.”

“Perfect! It was not rushed. Questions were given full and respectful consideration.”

“Very good workshop. Learned a lot.”

“Very informative.”

“Managed wide ranging questions and did well to keep the discussion on track.

“Knows her stuff.”

“Engaging. Answered questions thoroughly.”


“I felt that this was an excellent overview and appropriate for my position as ED.”

Barrie workshop

“Informative and good take-away information package.”

“Presented well, explained things clearly, personable, and helpful.”


“Very thorough information, time for questions, and knowledge sharing.”

“I feel comfortable that I understand what is required by our organization and know where to get more information.”

“Comprehensive overview of information.”

“Good interaction with large group. Relied on expertise in the group. Great presentation!”

“Well-spoken. Cognizant of audience needs. Timing was good and presentation moved forward well.”

“The written material is excellent along with the presentation. Excellent support!”

“Thank you – many points clarified!”

“Wonderful speaker, wealth of knowledge, engaging.”

“Excellent – worked through information with examples relevant to the content.”

“The presenter was very adaptable and encouraged interactive sharing of ideas.”

“Very knowledgeable and good input from participants.”

Thunder Bay workshop

” Excellent – very knowledgeable.”

“Thank you for making it less scary!”

“Very knowledgeable, interactive, passionate to the cause and effect.”

“Well presented, clear, good recommendations.”

“Thank you – very timely and just what we needed.”

“Constance was warm, engaging, and knowledgeable!!”

“Well done. Sincere thanks.”

Windsor workshop

“The workshop was extremely useful. Thanks for the resource links. They are great!”

“Looking forward to further workshops.”

“Thank you so much for this valuable information!”

“Your workshop was well-organized, clear, and concise. Thanks!”


“Thank you for the opportunity to network. I learned from peers as well as from the excellent presentation.”

“Thank you Constance – Excellent presentation!”

“Very clear, knowledgeable.”

“Very knowledgeable, especially with all the different nonprofit sector groups at this workshop.”

“You are providing a great service!”

“Many thanks! Great session!!”

“Very informative. Thank you!”

Owen Sound

“Great class!”

“Presentation was great.”

“Straight forward, usable information and great tips!”

“Training was very well presented.”

“Inspired thought to a large variety of disabilities.”

“The presenter was knowledgeable and ‘accessible’.”

“Exceeded expectations.”