Accessible Customer Service Standard Webinar: This one-hour Accessibility Ontario webinar will give you all the basic information you need about the Accessible Customer Service Standard of the AODA.
IASR Compliance Timelines Summary: Summary of what nonprofits, businesses, and government need to do and by when under the Integrated Accessibility Standards Regulation.
IASR e-law: Ontario Regulation 191/11 for the Integrated Accessibility Standards Regulation
Accessibility Standards for Customer Service – Summary of Requirements : Highlights in clear language what organizations need to know about the standards to comply.
Customer Service Standard e-law: Ontario Regulation 429/07 for the Accessible Customer Service Standard.
Integrated Accessibility Standards Regulation (in Word)
Final_Draft_Built_Environment_Standard: Read the latest proposal for the Built Environment Standard of the AODA.
Customer Service Reporting Guide: Produced by the Ministry of Community and Social Services to help organizations with 20+ staff to complete the online compliance report that is due Dec. 31s, 2012.
