Workshops & Webinars


Workshops

Accessibility for Ontarians with Disabilities Act (AODA)

Introduction to the AODA

This workshop give your management staff and Board an overview of the legislated requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The AODA is comprised of five standards, four of which have now been legislated. Learn what you need to do to meet current deadlines as well as how to plan for upcoming deadlines.

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Integrated Accessibility Standards

Integrated Accessibility Standards Overview

The Integrated Accessibility Standards Regulation (IASR) sets out the requirements for three new standards: Information and Communications; Employment; and Transportation. This regulation includes many specific requirements as well as general ones for the creation of accessibility policies/plans and training of staff and volunteers. Participants will come away with a good understanding of the IASR, what your organizations needs to do to be compliant, a chart with your upcoming compliance deadlines, and next steps for organizational planning.

Integrated Accessibility Standards (All Staff)

In addition to training on the Accessible Customer Service Standard, businesses and nonprofits must ensure training is provided on the requirements of the Integrated Accessibility Standards and the Human Rights Code as it pertains to people with disabilities. This workshop will help staff to understand how to effectively communicate and provide information to people with disabilities, as outlined in the Information and Communications Standard, and how to recruit, accommodate and retain people with disabilities, as required by the Employment Standard.

This workshop ensures that your employees are trained so that you are in compliance with the Integrated Accessibility Standards of the AODA.

Implementing the Integrated Accessibility Standards (IAS):
Policy Development and Multi-Year Accessibility Plan

The Integrated Accessibility Standards require that an organization have a number of policies as it relates to the Employment Standard and the Information and Communications Standard. This workshop will review the policies that are required under the IAS and provide you with templates for creating your own customized policies. Also required under the IAS is a multi-year Accessibility Plan. Workshop participants will come away with a solid understanding of the key elements of a comprehensive accessibility plan and a template to create their own.

Train the Trainer – Integrated Accessibility Standards

This workshop will examine the Employment, Information & Communication, and Transportation Standards of the AODA, and the Human Rights Code as it relates to people with disabilities and your own organization. Participants in this training will receive:

  • Educational material on each of the Standards and OHRC
  • A customizable copy of Accessibility Ontario’s the 1-hour PowerPoint presentation
  • Training workshop handouts and resource materials
  • A live demonstration of the 60-minute training workshop
  • Ideas on how adapt the training for your organization’s needs

Information and Communication Standard – An Overview

The Information and Communications Standard sets out specific requirements for increasing print, digital, and website accessibility. This one-hour workshop will provide management staff with a good understanding what communication and marketing formats must be adapted so that people with disabilities can access them, including simple solutions for making websites accessible.

Information and Communications Standard- Tips, Tools and Resources

This workshop will review your organization’s requirements to create, provide and receive information and communications in ways that are accessible, including websites, brochures and materials. Participants will come away with an understanding of what is involved in making accessible documents, accessible feedback, accessible workplace emergency plans, and accessible websites.

Making Your Communications Accessible

This hands-on workshop demonstrates how you can make all your organization’s documents accessible to people with disabilities. This includes Word documents, Excel spreadsheets, Publisher documents, and Portable Data Format (PDF) documents. Workshop participants will receive written resource materials, such as the Clear Print Guidelines, that they can take away for reference later on.

Employment Standard – An Overview

This workshop is for senior management staff who have HR responsibilities. Learn how to increase the accessibility of your organization’s recruitment, selection and retention process, as required by the Employment Standard. Workshop participants will get an overview on how to develop and document individual accommodation plans, return to work process, performance management, career development, redeployment for employees with disabilities, and workplace emergency response requirements.

Workplace Emergency Requirements

Organizations are required under the AODA to provide individualized emergency plans for employees with a disability and emergency information in a format that an employee with a disability can understand. These must be created with in collaboration with the employee, reviewed annually, amended when an employee changes locations or positions, and is applicable to employees with temporary, intermittent as well as permanent disabilities. This workshop will outline the key considerations for creating and maintaining your organization’s emergency plans and information for employees with disabilities.

woman serving a man at a counterAccessible Customer Service Standard

Accessible Customer Service Standard Overview

This workshop will help your senior management staff an overview of the AODA and the Accessible Customer Service Standard. Staff will get a comprehensive list of their legislated requirements under this Standard, what their responsibilities are, and how to comply.

What You Need to Know and Do

This in-depth and very detailed workshop will give you a solid understanding of the Accessibility for Ontarians with Disabilities Act, (AODA) and your legal requirements under the Accessible Customer Service Standard. All ten legal requirements will be reviewed and you will leave this workshop with a clear plan of what you need to do to meet your legal obligations.

Customer Service Staff Training – Board Essentials

This workshop will meet your training requirements under the Accessible Customer Service Standard. It is designed for Board members who need to understand the basic of the AODA legislation, your organization’s legal obligations, and their responsibilities as they relate to the Accessible Customer Service Standard.

Customer Service Staff Training – Accessibility as a Foundation for your Work

This workshop will meet compliance with the Accessible Customer Service Standard. It is designed for those staff, contractors, and volunteers with little or no customer service interaction with persons with disabilities. The workshop includes an overview of the legislation and its requirements, disability terms and definitions, and an overview of ways to provide accessible customer service to people with disabilities. It does not include simulations or interactive exercises.

Customer Service Staff Training – Delivering Quality Service to Everyone

This two-hour experiential workshop will meet compliance with the Accessible Customer Service Standard. It is ideal for front line staff and department heads. This in-house workshop includes an overview of the legislation and its requirements, disability terms and definitions, and tips on ways to provide accessible customer service to people with various disabilities. Interactive learning experiences will help your staff and volunteers to identify and remove barriers in the workplace.

Group of people in conversation

Train the Trainer

For some organizations having your own in-house accessibility trainer makes the most sense – some on staff who can train new staff and volunteers as they come on board. The most cost effective way to do this is to send them to Accessibility Ontario’s Train-the-Trainer. We will give them everything they need to come back fully-equipped to deliver your organization’s mandatory accessibility training.

We offer different levels of training, depending on your experience and knowledge. Regardless of how much or how little you know about the AODA and how much experience you have facilitating training sessions, we have just the right course for you.

If you are not sure which level you should take, feel welcome to give us a call at (647) 502-7047.

Train the Trainer – Ready to Go!

This intensive half-day workshop will be of interest to clients with a large employee base who want to lead internal training efforts themselves. One of your own staff will be trained to train new staff, volunteers, or contractors on the Accessible Customer Service Standard requirements. Workshop participants will learn the customer service legislation, disability types, effective customer service, and compliance requirements around policies, procedures and training.

Participants must have an understanding of the AODA, knowledge of disability issues, and have prior experience leading training sessions.

This workshop includes a Training Binder with activities, checklists, copies of the legislation and regulations, program materials for a 2-hour staff training session, and a certificate. A completed certificate will enable participants to train staff, volunteers, and contractors at their facilities. (3-Hour Workshop 
includes one hour of free telephone coaching following the workshop)

Train the Trainer – From the Ground Up

This one-day workshop will be of interest to clients with a large employee base who want to lead internal training efforts themselves. One of your own staff will be trained to train new staff, volunteers, or contractors on the Accessible Customer Service Standard requirements. Workshop participants will learn the customer service legislation, disability types, effective customer service, and compliance requirements around policies, procedures and training.

Participants do not have to have knowledge of the AODA but some prior experience leading training sessions would be helpful.

This workshop includes a Training Binder with activities, checklists, copies of the legislation and regulations, program materials for a 2-hour staff training session, and a certificate. A completed certificate will enable participants to train staff, volunteers, and contractors at their facilities. (1 Day Workshop
 includes one hour of free telephone coaching following the workshop)

Glasses_and_book_in_Braille

Document Accessibility

Strategies for Accessible Office Document Creation

Microsoft Word and Adobe PDF are a staple at every organization. However, many people do not know how easy it is to create accessible documents with these two applications. Accessibility Ontario’s workshop will show you the step-by-step how to create accessible documents from scratch or by editing existing documents with an emphasis on how accessibility can improve your personal workflow.

Adobe InDesign Accessible PDFs

This course is designed to address how to create an Accessible PDF document using Adobe InDesign. A review of how layout and design principles and practices effect the construction of a document intended for accessibility. Adobe InDesign will be used to build the structure of an accessible document followed by using Adobe Acrobat to enhance, check and correct any conversion issues.

 


Webinars

Top 20 Best Practices for Accessible Communications

Want to make your communications and information more accessible to people with disabilities but don’t know where to start? Accessibility Ontario’s 20 Best Practices for Accessible Communications webinar will walk you through 20 simple and practical ways that you can make your organization’s communications more accessible to people with disabilities, including seniors.

Maximize Your Website’s Accessibility

Join us for a free 30-minute webinar demonstration of easy website accessibility solution called BrowseAloud. You will be introduced to this powerful, multilingual screen reading tool featured on over 7,000 websites worldwide, including the cities of Toronto, Ottawa, and Waterloo; the Ontario Trillium Foundation; Ontario libraries; government ministries; and nonprofits.

e-Learning

Accessible Customer Service Standard

Our online Customer Service training is a time and cost effective way to meet your AODA responsibility to train all your staff and volunteers (don’t forget your Board Members!). This course is interactive and offers knowledge testing so that you can ensure that your staff have not only met the AODA training requirement but thought about how to apply accessibility best practices to their own job.

Watch a demo online of Accessibility Ontario’s e-learning module on the Accessible Customer Service Standard.

 

Integrated Accessibility Standard Regulation

The Integrated Accessibility Standards Regulation (IASR) of the AODA includes mandatory accessibility standards that identifies, removes and prevents barriers for people with disabilities in four areas: Information and Communications; Employment; Transportation; and Design of Public Spaces.

One of the IASR requirements is that all staff, volunteers, and Board Members (public sector, private sector, and nonprofits) receive training on the IASR and the Ontario Human Rights Code (OHRC), as it relates to persons with disabilities. This webinar will provide a well-rounded understanding of the IASR and OHRC by sharing stories, best practices, and short quizzes to help you learn. Participants will be awarded a certification upon completion. Customization of the course is also possible.

For Accessibility Ontario’s e-learning pricing, please see the Wired Schoolhouse for both courses.

 

A senior using a computer