Registration Now Open!   

We have four workshops in March and April – How to Make Your PDFs Accessible and  Customer Service Standard Train-the-Trainer. To learn more about the details of these workshops, click here.

Ongoing workshops by request

Introduction to the AODA

This workshop give your management staff  and Board an overview of the legislated requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The AODA is comprised of five standards, four of which have now been legislated. Learn what you need to do to meet current deadlines as well as how to plan for upcoming deadlines.   (1 Hour Workshop)

“Thank you for an amazing and informative presentation.  You were very concise, professional, and engaging, and you definitely demonstrated deep knowledge of the subject.  I went from not knowing anything about Ontario’s accessibility legislation to having a solid understanding of the necessity and importance of what a law like this can bring to Ontario and its overall population. Thanks!”

~ TechSoup Canada

Integrated Accessibility Standards

“I liked everything about this IAS overview.  It was a lot of information and Constance is so knowledgeable!!”                     ~ Karen

Integrated Accessibility Standards Overview

The Integrated Accessibility Standards Regulation (IASR) sets out the requirements for three new standards: Information and Communications; Employment; and Transportation. This regulation includes many specific requirements as well as general ones for the creation of accessibility policies/plans and training of staff and volunteers. Participants will come away with a good understanding of the IASR, what your organizations needs to do to be compliant, a chart with your upcoming compliance deadlines, and next steps for organizational planning. 

“Constance, thank you very much for your presentation. You engaged the Board Members and made the session interesting. They have, over time had numerous speakers, some of whom talked at them and others like yourself who involved them in dialogue.”                  ~ Central East Community Care Access Centre (CECCAC)

Integrated Accessibility Standards (All Staff)

In addition to training on the Accessible Customer Service Standard, businesses and nonprofits must ensure training is provided on the requirements of the Integrated Accessibility Standards and the Human Rights Code as it pertains to people with disabilities.  This workshop will help staff to understand how to effectively communicate and provide information to people with disabilities, as outlined in the Information and Communications Standard, and how to recruit, accommodate and retain people with disabilities, as required by the Employment Standard.

This workshop ensures that your employees are trained so that you are in compliance with the Integrated Accessibility Standards of the AODA.  

 

Implementing the IAS: Policy Development and Multi-Year Accessibility Plan

The Integrated Accessibility Standards require that an organization have a number of policies as it relates to the Employment Standard and the Information and Communications Standard.   This workshop will review the policies that are required under the IAS and provide you with templates for creating your own customized policies.  Also required under the IAS is a multi-year Accessibility Plan. Workshop participants will come away with a solid understanding of the key elements of a comprehensive accessibility plan and a template to create their own.  

 

Train the Trainer – Integrated Accessibility Standards

This workshop will examine the Employment, Information & Communication, and Transportation Standards of the AODA, and the Human Rights Code as it relates to people with disabilities and your own organization. Participants in this training will receive:

  • Educational material on each of the Standards and OHRC
  • A customizable copy of Accessibility Ontario’s the 1-hour PowerPoint presentation
  • Training workshop handouts and resource materials
  • A live demonstration of the 60-minute training workshop
  • Ideas on how adapt the training for your organization’s needs

“Great morning! Good to have a small group and so well adapted to our sector.” “Great interaction. I really appreciate the support and accessibility offered on an ongoing basis.”  “The more information I receive, the more I see the value and need for this type of training and the better I can serve our community.”              ~ Toronto Theatre Companies

Information & Communications Standard

 

Information and Communication Standard - An Overview

The Information and Communications Standard sets out specific requirements for increasing print, digital, and website accessibility.  This one-hour workshop will provide management staff with a good understanding what communication and marketing formats must be adapted so that people with disabilities can access them, including simple solutions for making websites accessible.

Information and Communications Standard- Tips, Tools and Resources

This workshop will review your organization’s requirements to create, provide and receive information and communications in ways that are accessible, including websites, brochures and materials.  Participants will come away with an understanding of what is involved in making accessible documents, accessible feedback, accessible workplace emergency plans, and accessible websites.

 

Making Your Communications Accessible 

This hands-on workshop demonstrates how you can make all your organization’s documents accessible to people with disabilities.  This includes Word documents, Excel spreadsheets, Publisher documents, and Portable Data Format (PDF) documents.  Workshop participants will receive written resource materials, such as the Clear Print Guidelines, that they can take away for reference later on.

Employment Standard

Employment Standard – An Overview

This workshop is for senior management staff who have HR responsibilities.  Learn how to increase the accessibility of your organization’s recruitment, selection and retention process, as required by the Employment Standard.  Workshop participants will get an overview on how to develop and document individual accommodation plans, return to work process, performance management, career development, redeployment for employees with disabilities, and workplace emergency response requirements.

 

Workplace Emergency Requirements

Organizations are required under the AODA to provide individualized emergency plans for employees with a disability and emergency information in a format that an employee with a disability can understand. These must be created with in collaboration with the employee, reviewed annually, amended when an employee changes locations or positions, and is applicable to employees with temporary, intermittent as well as permanent disabilities.  This workshop will outline the key considerations for creating and maintaining your organization’s emergency plans and information for employees with disabilities.

Accessible Customer Service Standard

By January 1st, 2012 all businesses and nonprofits in Ontario with one or more employees (full-time, part-time, seasonal, or contract) are required to train of all staff and volunteers, current and future.

 

Accessible Customer Service Standard Overview

This workshop will help your senior management staff an overview of the AODA and the Accessible Customer Service Standard. Staff will get a comprehensive list of their legislated requirements under this Standard, what their responsibilities are, and how to comply.

 

What You Need to Know and Do

This in-depth and very detailed workshop will give you a solid understanding of the Accessibility for Ontarians with Disabilities Act, (AODA) and your legal requirements under the Accessible Customer Service Standard. All ten legal requirements will be reviewed and you will leave this workshop with a clear plan of what you need to do to meet your legal obligations.

 

Train the Trainer

For some organizations having your own in-house accessibility trainer makes the most sense -  some on staff who can train new staff and volunteers as they come on board. The most cost effective way to do this is to send them to Accessibility Ontario’s Train-the-Trainer. We will give them everything they need to come back fully-equipped to deliver your organization’s mandatory accessibility training.

We offer different levels of training, depending on your experience and knowledge. Regardless of how much or how little  you know about the AODA and how much experience you have facilitating training sessions, we have just the right course for you.

If you are not sure which level you should take, give us a call: (647) 502-7047.

“A great big thank you!  Our staff thought the training was great; you did a really great job in simplifying what they need to do and made it very understandable.”

~ Jane/Finch Community and Family Centre

 

Train the Trainer – Ready to Go!

This intensive half-day workshop will be of interest to clients with a large employee base who want to lead internal training efforts themselves. One of your own staff will be trained to train new staff, volunteers, or contractors on the Accessible Customer Service Standard requirements. Workshop participants will learn the customer service legislation, disability types, effective customer service, and compliance requirements around policies, procedures and training.

Participants must have an understanding of the AODA, knowledge of disability issues, and have prior experience leading training sessions.

This workshop includes a Training Binder with activities, checklists, copies of the legislation and regulations, program materials for a 2-hour staff training session, and a certificate. A completed certificate will enable participants to train staff, volunteers, and contractors at their facilities.    (3-Hour Workshop 
includes one hour of free telephone coaching following the workshop)

 

Train the Trainer – From the Ground Up

This one-day workshop will be of interest to clients with a large employee base who want to lead internal training efforts themselves. One of your own staff will be trained to train new staff, volunteers, or contractors on the Accessible Customer Service Standard requirements. Workshop participants will learn the customer service legislation, disability types, effective customer service, and compliance requirements around policies, procedures and training.

Participants do not have to have knowledge of the AODA but some prior experience leading training sessions would be helpful.

This workshop includes a Training Binder with activities, checklists, copies of the legislation and regulations, program materials for a 2-hour staff training session, and a certificate. A completed certificate will enable participants to train staff, volunteers, and contractors at their facilities.   (1 Day Workshop
 includes one hour of free telephone coaching following the workshop)

 “What I really liked about the training?  Everything!”                       ~ Carefor Health and Community Services

Staff and Volunteer Training

“Accessibility Ontario tailored the training to meet the needs of our staff and our volunteers to ensure that the information was easy to understand, and meaningful in the context of our work.  The discussion was engaging, and the exercises gave us an opportunity to demonstrate what we had learned.  We could have provided in-house training, but chose to use Accessibility Ontario to provide our staff and volunteers with the best opportunity to enhance their skills in support of our clients.”    

~ Canadian Mental Health Association (CMHA), York Region

 

Customer Service Staff Training – Board Essentials

This workshop will meet your training requirements under the Accessible Customer Service Standard. It is designed for Board members who need to understand the basic of the AODA legislation, your organization’s legal obligations, and their responsibilities as they relate to the Accessible Customer Service Standard.

 

Customer Service Staff Training – Accessibility as a Foundation for your Work

This workshop will meet compliance with the  Accessible Customer Service Standard. It is designed for those staff, contractors, and volunteers with little or no customer service interaction with persons with disabilities.  The workshop includes an overview of the legislation and its requirements, disability terms and definitions, and an overview of ways to provide accessible customer service to people with disabilities. It does not include simulations or interactive exercises.

“As a hard of hearing person, I could hear everything that was said. Everything was very clear and not hard to understand.” 

~  Volunteer Driver, Carefor

 

Customer Service Staff Training – Delivering Quality Service to Everyone

This two-hour experiential workshop will meet compliance with the  Accessible Customer Service Standard. It is ideal for front line staff and department heads. This in-house workshop includes an overview of the legislation and its requirements, disability terms and definitions, and tips on ways to provide accessible customer service to people with various disabilities. Interactive learning experiences will help your staff and volunteers to identify and remove barriers in the workplace.

“You’re awesome!”                 ~  Northern Micro

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