This is the DVD version of our e-learning module on the Customer Service Standard. It helps organizations to meet the training requirements under the Accessibility for Ontarians with Disabilities Act (AODA) through a interactive and engaging training module. This DVD can be used for training multiple times. It is perfect for training volunteers and staff when no documentation is required! One of the Customer Service Standard requirements is that all staff, volunteers, and Board Members (public sector, private sector, and nonprofits) receive training on accessible customer service. This webinar will provide a well-rounded understanding of the Customer Service Standard through relevant and engaging content.
Watch a demo online of Accessibility Ontario’s e-learning module on the Accessible Customer Service Standard.
What is Included?
The module includes mandatory accessibility standards that identifies, removes and prevents barriers for people with disabilities through customer service. This course is interactive and offers knowledge testing so that you can ensure that your staff have not only met the AODA training requirement but thought about how to apply accessibility best practices to their own job.
Difference Between the e-Learning Module & this DVD
Unlike the e-learning module online, the DVD can be viewed as many times as needed and is perfect for multiple training sessions. However, no technical support, documentation, or certification can be provided with completion of the course through DVD. If you desire services and documentation then the e-learning module maybe a better fit for your organization. Bulk pricing is available for the online courses.
If you would like this course to be customized to your organization‚Äôs policy, please see our external site, Accessibility Ontario & the Wired Schoolhouse.